Customer Service is Your Only Business - Keynote or Seminar

Customer Service programs are customized for the needs of the audience. Keynote speeches are 60-90 minutes in length and are typically offered at conventions, conferences, etc. Seminars may be customized for one or two-day sessions.

Keynote Speech

Everyone knows that customers are the lifeblood of every business but keeping them loyal remains the major challenge. Gene Swindell goes beyond the usual service approach and delivers a high-content, inspiring message on reversing the typical "inward" attitude to an "external" approach and learn what customers really want. To realign your company, regardless of size or industry, there are specific areas that must be targeted to maintain a balance of meeting customer needs while increasing profitability. The power of technology must be implemented; every employee from executives to line workers must be prepared to act immediately, and each one must be flexible. By intensifying and accelerating your focus on customer needs and delivering exceptional service, your company can be the leader by setting standards the competition will have to meet. Yes, it's time for Gene Swindell to explain why customer service is your only business!

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Seminar or Breakout Session

Today's customers are more knowledgeable, more discerning and more demanding. Customer service reps can no longer just satisfy their customers... they must deliver "wow" service and keep them coming back. The Quality Customer Service learning program focuses on both face-to-face and telephone service techniques customized to your specific needs.

You will Learn:

  • Three important things every customer wants
  • Understanding perception: the key to quality service
  • Seven keys to keeping customers loyal
  • Solutions to the five most heard complaints
  • The most overlooked skill: Active listening
  • How to deal with the ten most difficult customers
  • Using a positive vocabulary that impresses customers
  • Seven sins of service vs. Seven signals of service
  • How to improve on individual "moments of truth"
  • Seven-step process to handle angry customers
  • Techniques for quality service telephone skills
  • Improving communication with customers

All program content and workbooks are customized to the specific needs of each audience. Sessions are packed with self-assessment and interactive group exercises.

Click here to request more information on Seminars

Book Gene for your next engagement by completing
our contact form or call 404.630.1712


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“Many thanks for the outstanding seminar you led with our Regional Sales Managers. We’ve already seen results from the ideas and techniques you presented. I want to bring you back for our spring meeting.”

-Rob Whorley
National Sales Manager
Philips Consumer Electronics


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Creative Concepts International
108 Eagle Glen Dr. • Woodstock, GA 30189
Tel: 404.630.1712