Leadership for Mastering Change

Can you lead your organization in a new direction as rapid-pace changes
occur? You can't rely on old, outdated management techniques or
trial-and-error approaches. You must be ready for constant change and the turmoil that goes with it. You can meet these challenges with Gene
Swindell's fast-paced keynote address on Leadership for Mastering Change.

His customized presentation examines important changes needed in management and organizational structure; three critical keys in planning change; how to get employee support and cooperation, and other vital techniques to survive in this ever-changing business environment.

A seminar or breakout session on Leadership for Mastering Change is also available. [More information]

Customer Service is Your Only Business

Everyone knows that customers are the lifeblood of every business but keeping them loyal remains the major challenge. Gene Swindell goes beyond the usual service approach and delivers a high-content, inspiring message on reversing the typical "inward" attitude to an "external" approach and learn what customers really want. To realign your company, regardless of size or industry, there are specific areas that must be targeted to maintain a balance of meeting customer needs while increasing profitability.

The power of technology must be implemented; every employee from executives to line workers must be prepared to act immediately, and each one must be flexible. By intensifying and accelerating your focus on customer needs and delivering exceptional service, your company can be the leader by setting standards the competition will have to meet.

Yes, it's time for Gene Swindell to explain why "customer service is your only business!"

A seminar or breakout session on Customer Service is Your Only Business is also available. [More information]

Get Up and Get Going!

An inspiring keynote that challenges everyone to dream, set goals, learn and succeed in life. Based on his latest book, The New ABC's of Success, Gene Swindell uses humorous personal stories and practical applications to chart a life-changing course. His high-energy and entertaining style will launch your convention or conference on a high note!

Dee Eliott of Marriott Corporation said, "Gene's message is fundamental and clear. He shows us that by making significant adjustments in our emotional attitudes, schedules and techniques we can strive toward and enjoy success!"

Life Would Be Easy ... If it Weren't for Other People

Managing people of different ages is challenging today as the workforce becomes increasingly diverse. Managers and supervisors complain about the arrogance, challenge to authority and lack of work ethics of their younger employees. On the other side, older managers who refuse to listen to new ideas and want to maintain the status quo, frustrate younger generations. Gene explores the various personality styles, behavioral patterns, and generational differences that make work relationships difficult in a lively, high interactive presentation.

Tell me about your needs and your organization.